Overview
CreatorIQ has earned the title of best company to work for in multiple programs including BuiltIn LA and NY, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and was recognized by G2 as a Leader, Best Customer Relationship, G2 Top 100 Fastest-Growing Products and rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles.
Be a Part of Our Dynamic Team and Transform the Industry Together!
Content Specialist – Product Education:
We are looking for a Content Specialist to join our Product Education team! Content Specialists interact with Product Support, Customer Success, Product, and Product Marketing teams at CreatorIQ to centralizing technical information that educates internal teams and customers alike. The role is also tasked with keeping our documentation up to date and relevant as our products and industry best practices continue to evolve.
Key Responsibilities:
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- Collaborate with Product Management, Product Marketing and additional relevant stakeholders to publish public-facing technical resources that help facilitate new launches and drive self-service behavior across our Brand and Creator Help Centers
- Maintain product proficiency and partner with internal subject matter experts (SMEs) to develop, gather, and disseminate product documentation through the appropriate format and communication channels
- Assist in strategic organization of external and internal knowledge to ensure searchability and adoption
- Audit currently existing documentation on a regular basis
- Help track down knowledge silos and update our product documentation accordingly
- Collect documentation feedback and requests from customer-facing teams
- Manage a backlog of knowledge management projects in Monday.com
- Partner with Product Education and Support Management to prioritize most impactful documentation efforts
- Identify opportunities for improving and scaling internal knowledge management operations
Qualifications:
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- Bachelor’s degree in Communications, Marketing, Digital Media, or a related field is preferred.
- Minimum of 1 year of experience working in the software industry.
- Exceptional written, verbal, and visual communication skills.
- Ability to work, plan, organize and prioritize collaboratively in a fast-paced and dynamic environment.
- Experience with ZenDesk Guide and HTML.
- Aptitude in understanding and discussing technical information with people of diverse occupational backgrounds (i.e. from Sales to Software Development).
- Strong understanding of how to translate complex technical knowledge into layman’s terms across both verbal and written formats.
- Ability to effectively break down information into digestible components with intuitive hierarchy and can write documentation that is modern, flows logically, and communicates its main points clearly.
- Familiarity with the digital content creation and influencer industry is a plus.
Who we are:
CreatorIQ is the most trusted software to unify and power advanced influencer marketing for the world’s most innovative enterprises. Our Intelligence Cloud facilitates data science-enabled creator discovery, streamlines workflow, ensures brand safety, and drives meaningful measurement. Amazon, AB Inbev, Calvin Klein, CVS, Disney, H&M, Logitech, Nestle, Sephora, and Unilever are just some of the brands that utilize CreatorIQ’s platform to drive real business results across their influencer marketing ecosystems. CreatorIQ is a global company headquartered in Los Angeles with offices in San Francisco, London, and Ukraine.
At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being client-focused, putting team members first, leading with empathy, ensuring a no jerks policy, and staying focused on what’s important, we create a synergistic atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.
