Overview

Plume is a mission-driven, trans-founded company focused on radically increasing access to healthcare for the transgender and gender-nonconforming communities. Our vision is to transform healthcare for every trans life and build a virtual care home for the trans community.

As a rapidly expanding organization, we are now proudly available to more than 1 million transgender individuals in 42 states. We are an organization formed through the lived experience of trans people and fierce allies and we welcome other heart-forward, talented individuals to join our team on this journey.

Our Values:

We Are Authentic:  We opt for honest and direct conversations. We strive to be vulnerable and connect authentically.

We Are Accountable: We follow up and follow through on commitments to ourselves, each other, and the community.

We Are Growth-oriented: We take initiative, we’re proactive learners, and we tackle new challenges.

We Are Inclusive: We’re considerate of working across diverse experiences. Every voice is valuable in serving our vision. We have an unusual bias for seeking input.

We Are Collaborative: We put “we” before I, we stay engaged and communicative when we disagree, and we can commit even if we’re not in full agreement.

We Are Trans-Informed: We ask “why?” and we distrust the status quo. We honor awkwardness & experimentation over polish and the way things have always been done.

If our mission & values align with your own and you’re a product manager with a passion for helping the trans community, read on!

About the Role:

Our next Product Manager is an essential member of our Product Team who serves as the subject matter expert for how our platforms are configured and work together to deliver the care we provide. This role is responsible for the configuration of our patient management system, building a pipeline of feature requests for internal and external users, servicing inbound bug submissions and triaging internal user error issues, driving initiatives to deliver long-term business value, ideating features for improving member experience and clinical operations, and fulfilling data requests.

Are you a fast-thinking, problem-solving critical thinker with a knack for good decision-making, who thrives in a fast-paced startup environment? Would you say that you have an “enthusiasm” for learning new skills, and are highly organized? Can you juggle multiple tasks and not lose sight of high-priority items? Then you may have many of the skills and qualifications that we’re looking for!

Responsibilities:

    • Fielding inbound ticket submissions regarding internal and external user experience
    • Gathering requirements from multiple stakeholders to inform product decisions and priorities
    • Configuring third-party platforms to satisfy functional and UX requirements
    • Creating wireframes
    • Managing designers to create UI that satisfies requirements where required
    • Writing user stories and acceptance criteria for engineering to ensure our product is designed and built according to the requirements
    • Engaging internal and external stakeholders to support iterative product and experience improvements

Must Haves:

    • 2+ years as a Product Manager with experience in Telehealth
    • Experience integrating multiple 3rd party platforms
    • Excellent stakeholder management and communication skills
    • High attention to detail
    • The ability to juggle competing demands and priorities
    • Experience with product research
    • The ability to diligently break through complexity and identify options that lead to success

Compensation:

    • $120-125k Annual Salary DOE
    • Ground-Floor Equity
    • Medical, Dental, Vision, 401(K)
    • Free Plume and Mental Health Memberships

Plume is an equal-opportunity employer. Trans and gender-non-confirming individuals, particularly those who identify as people of color, are strongly encouraged to apply. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected by applicable law.

Read more about Plume at www.getplume.co