Working at RippleMatch:
At RippleMatch, we build technology to make early-career hiring more effective while increasing access to opportunity. Figuring out where to begin your career is a difficult and overwhelming decision. Traditional career services and job boards with millions of postings aren’t very helpful. It’s also not a fair contest. For many students, opportunity is limited based on where they attend school and their personal networks. RippleMatch is changing this. Our platform is a two-sided marketplace — on one side, we help early-career candidates from around the country discover job opportunities that match their skills and interests without effort. On the other side, RippleMatch helps hundreds of employers like Amazon, eBay, and Teach for America hire top talent virtually and build diverse teams.
Our product leverages automation and intelligent workflows to make finding your dream job or hiring the right candidate easier, faster, and more equitable than ever before. Since launching RippleMatch from a college dorm room in 2016, we’ve raised $34 million in venture funding, helped tens of thousands of users find jobs, expanded to 1,300+ colleges & universities, and brought on hundreds of leading employers as customers. Our tight-knit team of 100+ (& growing!) talented people work hard, celebrate wins, and care deeply about changing the way finding a job works.
We are hiring an experienced Manager for our Customer Success team to support our Customer Success team members & work with our recruitment partners to maximize their return and experience on RippleMatch. The Manager of Customer Success sits at the center of our organization! Not only will you be Managing our high-energy Customer Success team, but you’ll also be helping to evaluate product usage, hiring results, and account health to execute on renewals and partnerships, maintaining one of our most important company-wide metrics.
What you’ll do:
- Inspire the 4+ member team to be the best they can be
- Set the team and individual members’ expectation and goals, while providing guidance and support along the way
- Effectively hire new talent while maintaining the values and culture of the team
- Manage internal & external projects with customers
- Work closely with numerous internal teams like Sales, Account Management, Product Success, Solutions, and more
- Identify areas of improvement in process, communication, and organization and implement effective, scalable solutions
Who you are:
- A supportive people leader with 1+ years of managing a small to medium size team
- You take pride in the team’s development
- A manager who exemplifies empathy and connect at the human level in every interaction
- You’re always down to roll up your sleeves and get into the details of complex customer situations
- Someone who loves problem-solving and cares deeply about providing the best possible experience to every single customer
- You thrive in a fast-paced, growing company and adapt quickly to the changes that come your way
Culture & Perks:
At RippleMatch, we understand that our success stems from the people we have on board, which is why we invest heavily in our team’s well-being and growth. We offer a full slate of perks including equity, paid vacation, a pre-tax commuter program, discounted Citi Bike and Class Pass memberships, and — our favorite thing — comprehensive FREE healthcare benefits. We work hard to foster a culture of constant self-improvement, true ownership, and positivity. At our core, we are a tight-knit team that works hard, celebrates wins, and cares deeply about changing the way finding a job works. We are going to fundamentally transform the hiring landscape and won’t settle for anything less.
RippleMatch is a remote-first company. We believe in helping to shape the future of work and creating accessibility to a great working environment for all, regardless of location. This means that all of our openings can be worked remotely. Our physical office is conveniently located near Union Square in New York City and all employees keep Eastern hours regardless of where they are based. All RippleMatch employees are encouraged to work remotely or come into the office as much as they want or not at all. To ensure the health and safety of our team, RippleMatch does require proof of vaccination for all employees.
We believe in maintaining a culture that can cut across distance to suit our employees who choose to be remote as well as those who prefer to come in office. We host monthly virtual events as well as monthly in-person events, team-wide virtual activities every month like Wellness Challenges, and a time to hear from our founders regularly regardless of location. Creating strong bonds between RippleMatch team members means a lot to us and, while we know that this can be done remotely, we also invest heavily in creating opportunities to make sure remote employees get plenty of in-person time. We offer in-person onboarding, travel benefits and virtual team building activities like the ones above!
RippleMatch is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.