Overview

BenchSci is a remote first organization. At this moment, we are welcoming applicants from Canada, the US and the UK for this position.

BenchSci’s vision is to help scientists bring novel medicine to patients 50% faster by 2025. We empower scientists to run more successful experiments with the world’s most advanced, biomedical artificial intelligence software platform.

Backed by F-Prime, Inovia, Golden Ventures, and Google’s AI fund, Gradient Ventures, we provide an indispensable tool for scientists that accelerates research at 16 top 20 pharmaceutical companies and over 4,300 leading academic centers. We’re a certified Great Place to Work®, and top-ranked company on Glassdoor.

We are looking for an Enterprise Customer Success Manager to join our Customer Success Team. You will report to the Director, Enterprise Customer Success.

You Will:

    • Drive  and be accountable for key performance indicators that convey account health within your assigned accounts: user acquisition, retention, and stakeholder relationships
    • Develop new strategies to grow and retain BenchSci’s industry users with increased efficiency in an extremely high-touch customer base
    • Lead the preparation and delivery of key strategic presentations like Quarterly and Executive Business Review meetings with your assigned accounts
    • Direct the creation of assets and the execution of campaigns to intervene in accounts at risk of low acquisition, adoption, retention, or renewal
    • Represent customer interests internally and orchestrate internal teams effectively to deliver the utmost value to the client
    • Work closely with the VP of Customer Success, our Scientific Liaisons, Sales, Marketing, and Support teams to expand our connections within an account and build new relationships to support expansion and renewal
    • Support the Sales team by building relationships with important partners and generating data to demonstrate BenchSci’s value to its clients
    • Stay on top of trends and developments related to customer success
    • Travel internationally to customer sites for ongoing engagement and periodic business reviews

You Have:

    • 3+ years experience in a client management role: account management, enterprise CSM, engagement management, consulting, etc.
    • Proven experience working directly with large multinational organizations and senior executives
    • Proven experience crafting and delivering effective presentations in front of audiences of all sizes in a professional setting
    • Proven experience navigating complex subject matter and working with multiple stakeholders at different levels
    • A high degree of professionalism, empathy, and attention to detail
    • A passion for making a real and tangible impact through your work driving progress in the life sciences
    • Comfortable dealing with ambiguity and finding a path forward
    • Willingness and ability to travel internationally between 0-25% of the time

Benefits and Perks:

An engaging remote-first culture

A competitive compensation package that includes BenchSci equity options

Comprehensive health and dental benefits

Emphasis on mental health with $2500 CAD (or equivalent in your country’s currency) for Psychologist, Social Worker, or Psychotherapist services

Three weeks of vacation plus an additional day for every completed year

Unlimited flex time to use toward sick days, personal days, religious holidays, birthdays and appointments

Additional time-off: 2 weeks for Winter Holidays, every other Friday in July and August, your birthday, and more!

Generous parental leave benefits with a top-up plan or paid time off options

A $2000 CAD (or equivalent in your country’s currency) Annual Learning & Development budget

A $1000 CAD (or equivalent in your country’s currency) work from home allowance to make your home setup perfect for you

A lifestyle spending account for employees to receive reimbursement for eligible expenses related to wellness, lifestyle and productivity $2500 CAD  (or equivalent in your country’s currency) per year

Our Culture:

At BenchSci, we’re committed to cultivating an inspiring, inclusive, and equitable work environment for high performing, ego-free, self-starting individuals with a growth mindset, who enjoy the challenge of solving hard problems. We recognize that everyone here is a person first and an employee second. We want people to feel cared for and supported to bring the best versions of themselves to work and help the company achieve its mission. We believe culture is critical to success and invest accordingly.

We live and promote our FASTT values of Focused, Advancement with Speed, Tenacity, and Transparency. We work hard to maintain an engaging, supportive environment where everyone can do their best work. To learn more, read our culture deck.

Diversity, Equity and Inclusion:

We’re committed to creating an inclusive environment where people from all backgrounds can thrive. We believe that improving diversity, equity and inclusion is our collective responsibility, and this belief guides our DEI journey. To learn more, read about our DEI initiatives.

Accessibility Accommodations:

BenchSci provides accessibility accommodations during the recruitment process. Should you require any accommodation, we will work with you to meet your needs.

BenchSci is a remote first organization. At this moment, we are welcoming applicants from Canada, the US and the UK for this position.

#LI-Remote