Overview

Plume is a mission-driven, trans-founded company focused on radically increasing access to healthcare for the transgender and gender-nonconforming communities. Our vision is to transform healthcare for every trans life and build a virtual care home for the trans community.

As a rapidly expanding organization, we are now proudly available to more than 1 million transgender individuals in 42 states. We are an organization formed through the lived experience of trans people and fierce allies and we welcome other heart-forward, talented individuals to join our team on this journey.

Our Values:

We Are Authentic:  We opt for honest and direct conversations. We strive to be vulnerable and connect authentically.

We Are Accountable: We follow up and follow through on commitments to ourselves, each other, and the community.

We Are Growth-oriented: We take initiative, we’re proactive learners, and we tackle new challenges.

We Are Inclusive: We’re considerate of working across diverse experiences. Every voice is valuable in serving our vision. We have an unusual bias for seeking input.

We Are Collaborative: We put “we” before I, we stay engaged and communicative when we disagree, and we can commit even if we’re not in full agreement.

We Are Trans-Informed: We ask “why?” and we distrust the status quo. We honor awkwardness & experimentation over polish and the way things have always been done.

If our mission & values align with your own, you’re an Account Manager with experience in Enterprise B2B and B2B2C Partnerships, and have a special affinity for the trans experience, read on!!

About the Role:

Our next Enterprise Client Account Manager is a critical member of our Payer Partnerships team. You directly support Plume’s mission of transforming healthcare for every trans life by engaging as the main point of contact for several key enterprise accounts, including employers, brokers, and payers. In addition to helping close new business as the team grows, you are a trusted advisor for clients and partners. You act as a thought partner, a strategic advisor, a project manager, and a product expert for our clients and partners. You improve the benefits that our clients reap through their engagement with Plume Products & Services. Do you have an infinite passion for helping this underserved community? Do you want to support growing access to gender-affirming care and join us as a critical member of our Enterprise Payer Partnerships strategy? If so, apply within!

Responsibilities:

    • Lead a portfolio of enterprise clients and be the face of Plume for all client-related needs
    • Maintain a high level of client engagement, satisfaction, and loyalty, as measured by high client satisfaction scores
    • Manage broader strategic client relationships supporting the long-term vision of both Plume and our enterprise clients, unlocking additional growth and value opportunities
    • Serve as the primary point of contact to implement Plume for new accounts
    • Consult clients on ways to better support their trans employees based on Plume’s expertise and program resources
    • Convert clients into Plume advocates, leveraging their successes for references, case studies, blogs, etc.
    • Manage client issues and escalations, collaborating with partner teams such as member support, operations, analytics, product, and sales as required
    • Provide strategic analysis of member engagement performance and program metrics
    • Own communications to meet mutually agreed-upon goals including but not limited to quarterly business reviews, external client meetings/events, and other project plans
    • Serve as the voice of the client internally by bringing insights to enhance product development and program marketing efforts

Must Haves:

    • An appreciation for the trans experience and a desire to lower the barriers to accessing gender-affirming care
    • 4+ years of experience in Account Management, including managing the full lifecycle of customer success post-sales (implementation, adoption, product training, upsells, and renewals) with a track record of high client satisfaction ratings and proven renewal success
    • 2+ years of experience developing and growing Enterprise Accounts (5,000+ employees), managing benefits on behalf of these clients (Medical Benefits, 401k, etc)
    • 2+ years of experience Strong analytical and problem-solving skills and the ability to understand data and present insights to clients through technical presentations
    • Strong interpersonal, verbal, written, and presentation skills, including the ability to communicate effectively, persuade, and influence internal & external stakeholders
    • Ability to move fast, prioritize, and manage multiple tasks while holding yourself and others accountable for deadlines and deliverables while working remotely in a fast-paced startup environment

Nice to Haves:

    • Experience closing new business
    • Account Management experience within any of the following areas: Digital Health companies, Healthcare companies, SaaS companies, Channel Partnerships, or payer-specific / broker-specific Account Management
    • Project management experience

Compensation & Benefits:

    • $95,000-$105,000 Annual Salary DOE
    • Ground-Floor Equity
    • Competitive Benefits & Perks
    • Free Plume Membership
Plume is an equal-opportunity employer. Trans and gender-non-confirming individuals, particularly those who identify as people of color, are strongly encouraged to apply. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
Read more about Plume at www.getplume.co