Overview

Learn In helps companies establish talent academies that steer all the resources needed for building an always-skilled workforce. HR, Talent and L&D leaders use Learn In to modernize access to learning budgets and world-class programs, and to simplify the delivery of custom programs to employee groups. Learn In’s core features include a tuition benefits manager, a prepaid learning stipend card, a world-class program marketplace and custom program builder, and dedicated coaching. Now every employee can build deeper skills precisely aligned to company needs.

We are hiring a Customer Success Operations Intern to support our new and growing Customer Success Team. You will be joining our team at an exciting time because we just raised our Series A and now that we have successful clients using our platform we are building a stellar CS Organization. This position will report directly to the VP of Customer Success, Michelle Vock Laboy, and can be based remotely in the United States. This is a paid internship.

What you can expect to do:

  • Organize a repeatable and scalable onboarding process for Learn In CSM’s
  • Research and suggest tooling for our CS tech stack
  • Field Customer Support questions and create response templates
  • Design a customer portal and help write documentation and FAQs

What you bring to the team:

  • You are a graduate student or recent graduate with your Bachelor’s or graduate degree.
  • Self-starter with the ability to navigate in an ambiguous environment
  • Excellent organizational, written, and verbal communication skills
  • Demonstrated ability to juggle multiple priorities with superior attention to detail
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment

About Learn In

Co-founded by the founders of Degreed, Learn In is backed by leading edtech & future-of-work investors, including Firework Ventures, GSV, Album, Kickstart and Village Global, and has been covered in CNBC, USA Today, EdTechReview, EdSurge, Fast Company, and Techcrunch.

We are an equal opportunity employer, and value diversity and inclusion at our company. We not discriminate on the basis of race, color, religion, sex, gender identity, national origin, political affiliation, sexual orientation, marital status, pregnancy, disability, genetic information, age, parental status, military service, or other non-merit factor.

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