Overview

Zapier is looking for a Customer Advocacy Manager to lead our customer-focused content strategy and speaker sourcing across key event initiatives, such as ZapConnect, Creator Camp, and the Zappy Awards. This role will drive the strategy and execution of engaging, customer-centric experiences by identifying the best speakers and content ideas to inspire and educate our community of users.

 

About You

🎥 You’re a strategic storyteller. With 5+ years of experience in customer advocacy, speaker sourcing, content strategy, or event management, you’re skilled at crafting engaging, customer-centric narratives. You thrive on creating high-impact content that aligns with business goals and event themes and resonates with audiences.

💡 You’re driven by customer connections. You’re passionate about elevating customer voices and leveraging their stories to inspire, educate, and drive results. You prioritize creating seamless and positive experiences. Whether coordinating logistics or coaching speakers, you excel at ensuring customers feel heard, valued, and prepared.

🎯 You’re a project management pro. Organized and detail-oriented, you thrive in managing multiple priorities and customer touchpoints. From strategy to execution, you ensure everything runs smoothly, creating polished and effective content and experiences at every stage for all stakeholders.

🤝 You’re a strong cross-functional collaborator. You excel at building strong relationships and collaborating across teams and with external partners.

🌐 You excel at creating and refining processes. You enjoy building systems to streamline workflows, improve efficiency, and ensure consistency. Your ability to evaluate needs and implement scalable solutions drives success across teams and projects.

What You’ll Do

  • ZapConnect: Collaborate with cross-functional partners on the annual user conference to determine the content focus of sessions, identify and manage customer and Zapien speakers, and coach speakers for maximum impact.
  • Creator Camp: Manage the end-to-end customer experience for the first-ever in-person event, including identifying participants, outreach, and logistics. Support the creation of content (e.g., podcasts, videos) stemming from these customer interactions.
  • Summit: Lead the process of selecting, inviting, and coaching customer speakers for the all-company in-person event. Manage outreach and oversee event logistics.
  • Webinars: Drive the proactive identification of customers, consult on content topics for webinars, manage speaker requests, and speaker preparation.
  • Hangouts: Identify and confirm one customer speaker per month for internal Q&A sessions, and explore new ways to repurpose this content to extend its reach and impact.
  • Zappy Awards: Own the project management for the annual customer award program, from application launch to winner selection and content repurposing, ensuring the event celebrates our customers in a meaningful way.
  • Speaker Database: Develop and maintain a speaker database, curating internal and external speakers in collaboration with the customer advocacy team.
  • Content Strategy: Propose innovative content strategies for events, ensuring all sessions and speakers align with event objectives and customer advocacy goals.

     

How to Apply

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We’re looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

Zapier is an equal-opportunity employer and we’re excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone’s identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.

 

Application Deadline:

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.

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