Overview

Reprise is the leading enterprise-ready product experience platform that enables sales and marketing teams to control the narrative of their demo/product experiences without needing engineering involvement. With Reprise, teams can create immersive, lightweight experiences of the product’s key features, enabling customers to reach “wow” moments faster. Backed by ICONIQ Growth, Bain Capital Ventures, Accomplice VC, and Glasswing Ventures, Reprise is paving the way for full funnel product-led growth.

Founded in 2020 by a team of repeat founders, we’re entering our next phase of growth and are building a team of talented individuals who are passionate about creating a new category of software while making Reprise the best place any of us has ever worked.

We value smarts, diversity, and drive. Smarts because we need people that can learn quickly. Diversity because it makes all of our decision-making better. And drive because we are fundamentally operators — our bias is to get things done. Our foundational principles are such that we believe we have an obligation to conduct our business in a way that advances social good.

About this role:

The Professional Services Technical Lead is responsible for supporting our customers and technical team by delivering custom solutions for our product-experience, demo-creation platform. They will join the tactical and technical arm of the Customer Outcomes organization as an advisor and lead of the Professional Services Consulting & Engineering team. They will report directly to the Director of Professional Services and collaborate with senior Customer Outcomes leadership to build a solid, Enterprise grade customer experience that differentiates Reprise from its competitors. This is a 100% remote role.

Key responsibilities include:

  • Assist in the recruitment and development of Professional Services (PS) Consultants and PS Engineers
  • Provide expert knowledge and experience to estimate the technical effort required to implement complex solutions based on scoped/stated requirements
  • Contribute to high level technical analysis activities, such as requirements gathering and gap analysis of user requirements
  • Own technical deliverables during the entire lifecycle of a project
  • Effectively leverage product capability, driving standardization, limiting customization, and maximizing reuse of content developed for previous solutions
  • Interact with the Product Team, Sales Team, Customers, and other cross-functional teams as required for the solution
  • Maintain & continuously update technical skills and knowledge
  • Work Independently as well as part of a team

Qualifications:

  • Front end development experience, fluency in HTML, CSS, javascript
  • 3+ years of experience in pre- or post-sales Professional Services roles
  • 3+ years of experience in training/coaching teams responsible for delivery of technical services for a SaaS company
  • Demonstrated leadership skills by managing internal and external stakeholders
  • Strong organizational and analytical skills

Benefits:

  • A competitive salary for the market
  • Early stage equity for all employees
  • Open vacation policy
  • Health, Vision, Dental Insurance Options, FSA/HSA Options, OneMedical membership included
  • 401(k)
  • Long and short term disability
  • The ability to work anywhere in the US – we are a 100% remote company (even prior to COVID)
  • Joining an experienced, multiple-previous-startups crew

In accordance with Reprise’s duty to provide and maintain a workplace that is free of known hazards, we have adopted a mandatory vaccination policy to safeguard the health of our employees and their families, our customers and visitors, and the community at large, from infectious diseases such as COVID-19, that may be reduced by vaccinations.This policy complies with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities, as applicable. As such, all employees, with the exception of those who have a medical or religious exemption, must show proof of vaccination within their first 30 days of employment with Reprise.

At Reprise we believe that startups have the responsibility to progress equity in the workplace and beyond. We are not just committed to, but passionate about building a diverse and inclusive work environment. Every candidate seeking to join Reprise is provided an equal opportunity for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, citizenship, disability, gender identity, or Veteran status.