Overview

About Replit
We’re focusing on: building the world’s most ubiquitous programming environment; inspiring creativity and generating value for creators through community; and designing simple yet scalable infrastructure primitives for the next generation of creators. We want to blur the line between learning and making– a place where you can hang out, tinker with ideas, learn new concepts, and launch a business all in the same day.

About the role

As a Support Engineer, you will help solve problems for millions of coders around the world by resolving configuration problems, fixing UI bugs, building internal systems for managing and triaging user issues, and revamping our docs with new and improved content.

In this multidisciplinary role, you’ll have the opportunity to work closely with engineers, product managers, and designers. Inside Replit, you will serve as the voice of the user and help shape the future of software creation.

At Replit, we treat support engineering as a training ground for early-career engineers with a progression path to join our other engineering teams. You will have ample opportunity to receive mentorship from our talented engineers.

You will…

  • Build features and fix bugs alongside designers and engineers
  • Troubleshoot and resolve technical issues for our users, often involving servers and web application issues
  • Reproduce bugs, create reports, and triage them
  • Create and edit product and technical documentation
  • Build out an internal support knowledge base with written and video guides
  • Suggest and implement support workflow improvements
  • Participate in regular rotations for weekly on-call coverage for incident communication
  • Research and learn the current and future best practices of using Replit
  • Test new features and provide early feedback

Projects you will work on…

  • Give ourΒ docs siteΒ a makeover
    • Build new features
    • Design the information architecture
  • Build support tools, like:
    • A public issue tracker
    • Internal ticketing software

Requirements…

  • You are an excellent writer
  • You can read and write code in several languages
  • You have experience in support or other customer-facing roles
  • You have a good understanding of web technologies
  • You love learning new technologies
  • You take great joy in providing delight to users in every interaction
  • You enjoy solving small problems every day

Bonus points if…

  • You have experience with the Nix ecosystem
  • You have Linux systems administration knowledge
  • You are an active Replit user
  • You have worked at an early-stage startup

Want to Learn More?Β 

Product

Interviewing + Culture

Full Time Employee Benefits Include:
🌎 Remote-First and Autonomous Working Environment
πŸ§‘β€πŸ’» Flexible Work Hours
πŸ’° Competitive Salary & Equity
πŸ–₯ Home Office Set-Up Stipend
βš•οΈ Health, Dental, Vision and Life Insurance
🩼 Short Term and Long Term Disability
πŸ§˜β€β™‚οΈ Monthly Health & Wellness Stipend
🍴 Expensed Lunch/Grocery Stipend
🚼 Parental and Baby Bonding Leave
🏝 Flexible PTO (2 Weeks Minimum Required)+ Holidays
πŸ“ˆ 401k Matching
πŸš— Commuter Benefits