Overview

Who We Are

Climb Credit (NMLS# 1240013) is an innovative student financing and payments platform that makes career-advancing education more accessible, affordable, and accountable than ever before.

Climb identifies programs and schools with a demonstrated ability to improve the earnings of their graduates. Climb partners with schools that teach everything from cybersecurity to healthcare, heavy machine operation to data science, and culinary arts to coding.

We provide learners with financing and payment options that are priced and structured to meet the unique needs of those seeking career elevation and increased earning power.

Climb Credit’s mission is to expand access to career advancing education and we aim to do this for all communities. Therefore, we are committed to building a workforce that’s a representation of our learners. Climb fosters an inclusive work environment to all its employees; We celebrate diverse representation and diverse thinking.

To further this commitment, we’ve set a goal to promote inclusivity and equity in our workplace internally and with schools and financing providers externally. We do this through our company DEI Taskforce meetings to work through these initiatives. Climb acknowledges its power in providing access to educational opportunities and the positive impact of diversity, which is why we have taken on this commitment to push forward this work. We encourage our employees to be their most authentic selves and strive to create, nurture and sustain an inclusive culture for our employees and learners.

Climb’s Values

– Drive access and inclusivity

– Build a better system

– Own the solution

– Iterate and experiment

– Succeed together

Overview of Role

We are looking for a promising Level 1 support engineer who is excited to join a fast-growing startup. The ideal candidate will have a strong computer science background.  This role is responsible for performing the initial level of investigation upon identification of a bug, and either be able to add the root cause or add info to the extent they can and then pass it on to the right team.

Responsibilities

As part of the Engineering team, you will:Perform investigation and troubleshooting on issues in productionFollow up on queries and provide prompt feedback.Prioritize queries and escalate serious technical issues.Provide excellent customer service to internal and external customersMaintain strategies to automate performance, regression, and unit testing of the software.Collaborate intimately with internal teams and knowledge-share with fellow engineers. We expect you to contribute and make us all better!Monitor performance metrics, health statistics, and log streams to proactively and preemptively identify issues.Manage release process and communication

Your Background and Skills

2 years of experience handling escalated customer support issues

Working with various stakeholders to identify/define/scope reported issues

Experience in fintech, finance, or financial services required.Experience with monitoring aws services

Ability to think critically about performance, scalability, and reliability of the software

Values diverse, inclusive teams and creating an environment where people of all identities, experiences, and backgrounds can thrive

Ability to work in a very fast-paced and fluid small-team environment at a growing company

Strong oral and written communication skills

Professional, detail-oriented

Read about us in the news, check out our company values, and find us on Comparably.

Climb Credit is proud to be an equal opportunity employer, and we are committed to building a team that represents a variety of backgrounds, perspectives, and skills.