About the Role

At Global Scaled Solutions (GSS), we enable Uber’s core product, engineering and operations teams to achieve growth and scale at pace. We do this by setting up and running scaled programs and initiatives by leveraging our extensive network of external service delivery partners!

As a Sr Program Manager, Tech for QA in GSS, you will be responsible for building, implementing and optimizing global QA processes, support for different products and teams. You will work cross-functionally with Engineering, Product, TPM &, and community operations teams. This role is based in Sunnyvale, CA but you will be working with teams around the world!

What the Candidate Will Need / Bonus Points

What the Candidate Will Do:

  • Facilitate and drive high-impact initiatives to improve process quality and the customer experience
  • Collaborate with key stakeholders cross-functionally for scoping and prioritizing project activities based on the business impact and team OKRs
  • Scope and lead special projects in Testing – e.g., identification of test coverage, streamlining release notes process, early involvement model of testing as well as triage
  • Scope and lead special projects to double down on Eng root cause fixes for incidents
  • Ensure tight integration between testing, release and bugs management processes
  • Provide in-country / in-time-zone support in the US for India/offshore based Testing and Bugs Mgmt team members, on a need basis as determined by these teams

Basic Qualifications:

This role requires operational excellence, Technology proficiency, and experience with handling global processes, leveraging vendor partners or third-party contractors/consultants.

  • Undergraduate degree in engineering, business or another technical field, MBA (preferred)
  • Able to adapt to ambiguous & fast-changing environments and business needs
  • Minimum of 4 years of experience leading cross-functional global projects, stakeholders and actionable insights
  • Excellent written and verbal communication skills, and able to communicate optimally with both technical and non-technical individuals
  • Demonstrated success in using data to make customer and product-focused decisions
  • Ability to go deep into issues and challenges, understand underlying technical and functional aspects, and drive towards suitable solutions collaboratively – in the context of testing and bugs management

Preferred Qualifications:

  • Self-motivated with a strong affinity for vision setting, strategic problem solving, and driving action
  • Experience with process design and optimization, program management, customer support strategies, and quality assurance
  • Exposure to QA and the bug management lifecycle in a product organization will be a phenomenal addition (alternately, ability to quickly learn about new domains and processes is important)
  • Willing to explore and learn new technologies, hybrid processes

At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We’ve grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.