Overview

The Project Manager, Delivery Services is responsible for coordinating and driving the end-to-end delivery of the nZero SaaS Carbon Management platform and services, particularly for public sector clients. You will collaborate closely with clients, internal cross-functional teams, and external stakeholders to ensure the successful execution of projects, meeting the defined scope, timeline, and quality standards.

Responsibilities:

  • Own the implementation and delivery of high-value contracts and ensure the successful adoption of nZero platform
  • Develop and maintain detailed project plans, including tasks, timelines, milestones, and resource allocation, considering client requirements and project constraints
  • Partner with internal and external stakeholders to deliver optimal customer onboarding with the nZero platform
  • Collaborate cross-functionally to bring all necessary resources to the table to deliver success
  • Drive progress to ensure project objectives are delivered on time and within budget, and customer expectations are realized
  • Build processes and create organizational goals to deliver results, measure success and continuously improve delivery programs

Project Planning and Management:

  • Develop and maintain detailed project plans, including tasks, timelines, milestones, and resource allocation, considering client requirements and project constraints.
  • Define project scope, goals, and deliverables in collaboration with stakeholders, ensuring alignment with client expectations.
  • Monitor project progress, identify potential risks and issues, and implement appropriate mitigation strategies.
  • Ensure adherence to project management methodologies and best practices throughout the project lifecycle.

Stakeholder Engagement and Communication:

  • Establish and maintain strong relationships with customers, understanding their unique needs and providing regular project updates.
  • Collaborate with internal teams, including software development, implementation, quality assurance, and support, to coordinate project activities and ensure smooth execution.
  • Conduct regular project status meetings, facilitate discussions, and manage expectations with all stakeholders.
  • Communicate project-related information, including risks, issues, and dependencies, to the relevant parties, ensuring transparency and effective decision-making.

Quality Assurance and Deployment:

  • Define and implement quality assurance processes to ensure the delivery of high-quality SaaS solutions to public sector clients.
  • Coordinate user acceptance testing (UAT) activities, working closely with clients to validate and verify the functionality and performance of the software.
  • Oversee the deployment of SaaS solutions, including data migration, integration with existing systems, and user training, ensuring a seamless transition and minimal disruption.

Project Documentation and Reporting:

  • Create and maintain project documentation, including project charters, requirements specifications, change requests, and other relevant artifacts.
  • Generate regular progress reports, status updates, and performance metrics for internal and external stakeholders.
  • Conduct post-project evaluations to identify lessons learned and best practices, facilitating continuous improvement in project delivery processes.

Qualifications and Skills:

  • Bachelor’s degree. A relevant master’s degree is a plus.
  • Proven experience (5+ years) as a Project Manager in the delivery of SaaS solutions, preferably with public sector domain experience.
  • Strong understanding of project management methodologies, tools, and best practices.
  • Excellent communication and interpersonal skills to effectively engage with clients and cross-functional teams.
  • Ability to manage multiple projects simultaneously and prioritize tasks in a fast-paced environment.
  • Solid problem-solving and decision-making abilities, with a focus on delivering results.
  • Knowledge of public sector operations and regulatory frameworks is highly desirable.
  • Project management certifications (e.g., PMP, PRINCE2) are a plus.
About nZero:
nZero is a near real-time (NRT) carbon data and sustainability platform that gives NGOs, government agencies, and organizations the accurate emissions data they need to reach net zero, communicate their story, and make smart decisions that benefit the health of the planet. Unlike carbon management offerings who rely on third-party data and opaque averages, nZero gathers accurate, first-party, contextual data into a comprehensive view, making it simple for organizations to pinpoint opportunities within their operations to implement carbon reduction actions and spend smarter along the way. nZero’s awards and recognitions include the Economic Development Authority of Western Nevada (EDAWN) Existing Industry 2022 “Leader in Sustainability” Award, Business Intelligence Group’s 2022 Sustainability Product of the Year Award, a place on TIME Magazine’s 2022 Best Inventions List in the Sustainability Category, as well as an honorable mention on Fast Company’s 2022 World-Changing Ideas List.
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