Smarter decisions, fewer barriers, and better incentives are just the beginning. Smile CDR makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

We reduce barriers between information and care for those who deliver or consume health services and products and whose roles or care are hindered by fractured, inaccessible or complex information systems.


This role contributes to the growth and sales strategy of Smile CDR by mapping the value of our product to prospective customers through technical evaluation and solution design. Your technical expertise will be relied upon for the ultimate measure of success: customer conversions, delighted customers, successful contracts, and company growth.


  • Determine and analyze complex product functional gaps technically, and collaborate with the product team to develop solutions. Provide scoping support to the sales team and substantiate the solutions offered to prospects from both a business and technical point of view.
  • Creating high-level IT architecture specifications and design documents along with troubleshooting and resolving issues with design.
  • Develop MVP and β€œfail fast” prototypes/PoCs/innovation solutions and appropriate product management solutions to operational production status.
  • Rapidly develop and maintain a deep knowledge of our product, FHIR, and customer environment.
  • Contribute to customer proposals and pitch mechanics, supporting contract negotiations and closing.
  • Typical activities include performing product demonstrations, answering questions verbally and in writing, responding to questionnaires and RFPs, developing prototypes and working demonstrations, and generally being a presales solutions concierge.
  • Support the development of custom technical presentations and demonstrations to articulate use-cases and value to prospective customers/partners.


  • Experience in a software development environment combined with proven expertise in solutioning, deciphering, elucidating and architecting customer needs.
  • Your deep technical background is likely in software engineering, pre-sales engineering or solutions architecture, and you thrive in customer-facing roles.
  • You are known for your well-rounded technical expertise in a myriad of software engineering disciplines such as databases, analytics, cloud ops, front end/ back end development, HL7, FHIR, etc. You are committed to developing your expertise in FHIR and FHIR servers (e.g. HAPI).
  • Along with being a trusted subject matter expert, you possess excellent verbal and written communication skills, are curious, innovative and thrive on solutioning.
  • You are often described as results-oriented and self-directed while being a solid team player who keeps everyone on the same page.

Smile CDR’s core values are respecting and embracing our differences and celebrating the shared values. Our people are the foundation of our success, and we remain dedicated to building diverse and inclusive teams. We welcome and encourage candidates of all backgrounds to apply. Should you require accommodations or have any questions during the application or interview process, please let us know.