This position is designated as being part of OPEIU (Office Professional Employees International Union, Local 1010), the union that we voluntarily recognized in fall 2021. We are currently still in negotiations for our first CBA (collective bargaining agreement). Once that is signed, there will be union dues or fees associated with this position. The amount of the dues or fees will be set by the union, and we do not yet know what that amount will be.

Code for America believes government can work for the people, by the people, in the digital age, and that government at all levels can and should work well for all people. For more than a decade, we’ve worked to show that with the mindful use of technology, we can break down barriers, meet community needs, and find real solutions.

Our employees and active community of volunteers build and transform government and community tools and services, making them so good they inspire change. We merge the best parts of technology, nonprofit, and government to help support the people who need it most. With a focus on diversity, equity, inclusion, and deep empathy for partners in government and community organizations and the people that our partners serve, we’re building a movement of motivated change agents driven by meaningful results and lasting impact. At Code for America, you contribute to exciting work while learning and developing in a supportive and flexible environment. Our compensation and benefits are holistic and thoughtfully curated to represent our employees and our mission. Help us drive real generational change that lasts.

We are seeking one Senior Qualitative UX Researcher to join the Tax Benefits Team. As part of the Qualitative Research Team at Code for America, you will help transform how government services are delivered. Your work will demonstrate that design can create the conditions for generational, systemic change and help millions of people in need.

About the Role:

The Tax Benefits Program aims to connect people to flexible cash. Flexible cash—meaning money that individuals and families decide how to spend for themselves—is one of the best ways to empower people toward financial stability. Cash support helps people provide for their basic needs, find and keep living wage jobs, and handle emergencies as they arise. Through GetYourRefund and GetCTC, the Tax Benefits program has delivered more than $300M to low income tax filers in flexible cash benefits. You can read more about the Tax Benefits program area on our website.

The Senior Qualitative UX Researcher will report to a Qualitative Research Manager.

In this position you will:

Plan and conduct research:

  • Scope research to support team goals. Generate buy-in for research, find right-sized opportunities for qualitative research
  • Make meaning out of ambiguity in creative ways. Amidst uncertainty and competing priorities, develop a research plan to answer key questions, and define research insights to drive product and service outcomes
  • Conduct exploratory, generative, and evaluative qualitative research. Build research plans, recruit participants, conduct research using an appropriate mix of methods, analyze and synthesize the results
  • Extend qualitative findings through mixed methods approach. Where appropriate, work with quantitative researchers to strengthen a mixed methods approach to research
  • Collaborate effectively with cross-functional colleagues. Work with PMs, designers, data scientists, program staff, engineers, and other qualitative researchers to set research strategy, conduct research, and put insights into action

Develop insights to drive action:

  • Generate feedback and insights that drive product and team decisions. Work directly with end users and a cross-disciplinary team to determine the riskiest bets and highest impact choices to improve outcomes for end users
  • Determine which research findings to prioritize. When the team has learned a lot, help uncover which insights are key to make change on the team, and know how to take additional steps if your findings are inconclusive. Engage internal and external stakeholders throughout the research process to help the research findings turn into action.
  • Share, discuss, and publish insights and findings. Socialize findings with both internal teams and wider external audiences to drive action

Promote an equity-centered practice:

  • Contribute to an equity-centered approach to work. In work with directly impacted communities, contribute to our research practice grounded in trauma-informed methodology
  • Create opportunities for collaboration with community members and stakeholders. Invite into the research practice those impacted by our interventions
  • Collaborate with other Code for America researchers. Work together to improve team practices and processes, and support and mentor research colleagues as they deepen their practice

About you: 

  • At least 4 years of qualitative UX research experience;
  • Proven experience of practicing impactful qualitative user research in the context of service design, user experience, or equivalent. (This role does not require a background in professional academic research);
  • Experience working collaboratively within a multidisciplinary team;
  • A passion for our mission of making government services better for people who need them;
  • We strongly encourage individuals impacted by the criminal justice system (individuals with criminal records, family members of individuals with criminal records, etc.) or who have participated in social safety net programs (SNAP, welfare, WIC, Medicaid, etc.) to apply.

It’s a bonus if you have:

  • Experience conducting research in languages other than English, specifically in Spanish, Mandarin, Cantonese,  Vietnamese, or Somali;
  • Experience working with or adjacent to government, particularly in the realm of safety net programs and/or criminal legal systems;
  • Experience with community organizing.

What you’ll get: 

  • Full benefits package with 100% coverage towards select medical, dental and vision plans and contributes 80% of the cost towards dependent and family coverage
  • 401k plan with matching funds
  • A collaborative, hardworking and fun environment
  • Leadership and teammates who value Equity, Inclusion, and Diversity
  • Professional development includes bi annual 360 review process and $1000 annual budget
  • A manager and org-wide structure that supports and enables professional development
  • Compensation: Code for America’s salary bands are transparent internally as a part of our commitment to diversity, equity, and inclusion. We are happy to extend this transparency during the recruitment process. As a part of our equitable hiring practices, we aim to target the midpoint of the 2nd quartile of the range for all new hires. The targets for this role are dependent on the market/geographic location. The targets for this role range are as follows:
    • Senior Qualitative UX Researcher (~4+ years of experience)  –  The targets for this role range from $111,648 – $136,675.
    • Staff Qualitative UX Researcher (~6+ years of experience) – The targets for this role range from $128,945 – $157,850

Equal Employment Opportunity: 

Code for America values a diverse, equitable, and inclusive workplace and strongly encourages women, people of color, LGBTQ+ folks, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Code for America is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.