Position:             Project Coordinator

Department:      Professional Services / Consulting Projects & Services

Reports to:          Director, Consulting Services

Location:             Wherever you are happiest! / Work from home

Type:                     Full-time

Compensation: $55,000 – $67,000 USD

Open through:  June 3, 2022  

Tessitura is a non-profit company dedicated to helping arts and cultural organizations thrive.

CRM lies at the heart of our mission and our technology platform. With Tessitura in their toolkit, organizations can achieve their goals with ease.

The Tessitura community includes over 750 cultural institutions in ten countries. Our staff provide 24/7 support and offer guidance to grow revenue and build lifelong engagement.

Job Summary:

  • Manage the intake and sales of new consulting projects on a rotating schedule with other Project Coordinators in Consulting Services, covering EST hours.
  • Respond in a timely, comprehensive, and appropriate manner to incoming member requests, making members aware of and recommending Tessitura Network technology, functionality, and services that align with their business needs and may lead to their greater success
  • Work with business and technical consultants to scope out projects using an established framework of consulting project types, translating business needs into comprehensive project plans including objectives, timelines, deliverables, and budgets
  • Proactively manage a portfolio of small and medium sized consulting projects with organizations of all sizes, including:
    • Project resourcing and ongoing resource management
    • Maintaining communication with Tessitura and member project teams, providing regular updates on status, especially around milestones and changes
    • Managing the scope, budget, and timeline, tracking current actual hours against allocated/approved time, alerting project team of any budget or timeline issues, and escalating them to project leadership in a timeline fashion
    • Timely and accurate approval of hours for billing
    • Timely project closure once work is complete: securing member sign off on work accomplished, ensuring all needs are met and no additional scope is required, closure of project in all internal systems/tools, recording of any notes about the project at closure
  • Provide coordination between Consulting Services and wider Professional Services group as well as Support to ensure a smooth member experience
  • Project, track, and own key portfolio and individual project success metrics.
  • Contribute to the creation and management of high-functioning and efficient workflows and processes to support department work
  • Be responsive to members and provide them with excellent customer service.
  • Support member community and conference activities, including planning and preparation
  • Achieve allocated to actual hours goal each month and submit hours and reimbursable expenses in a timely manner
  • Perform other job-related duties as assigned

Required Skills and Experience

  • 5+ years of experience in the arts and culture field
  • Broad knowledge in project coordination
  • Ability to work independently and effectively from a home office as part of a global, virtual company
  • Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
  • Adept in explaining technical information to non-technical audiences
  • Excellent verbal and written communication skills
  • Excellent listening, negotiation, relationship building, and presentation abilities
  • Ability to work calmly, effectively, and flexibly with a wide diversity of personalities
  • Aptitude to pick up new concepts and technology rapidly
  • Skilled at setting and meeting timelines
  • Strong problem-solving skills
  • Proficient with CRM software and the Microsoft Office Suite
  • Open to some travel requirements for Tessitura events
  • Reside in U.S. Eastern Time Zone (or willingness to work those hours)

Preferred Skills and Experience

  • Foundational knowledge in a one of the following areas: Fundraising, Marketing, and/or Ticketing
  • Familiarity with Tessitura Network technology, functionality, and services

How to apply:

Please apply by using the online form.  If you have any questions or need assistance, please contact us at careers@tessituranetwork.com.

Our company is committed to building a team that represents a variety of backgrounds, perspectives, and skills, as well as providing a workplace of mutual respect, free of any discrimination or harassment. We seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

Diversity, Equity, Accessibility, and Inclusion (DEAI) Commitment:

At Tessitura, our mission is to enable arts and cultural organizations to achieve their goals. We recognize that having a diverse team is not only critical to our commitment to adopt equitable behaviors, it will also fuel collaboration, innovation and creativity as we deliver on our mission.

Creating an environment where everyone feels safe and comfortable in bringing their authentic selves to work is both our pledge and our passion.

Ultimately, providing an accessible and inclusive workplace will allow the Tessitura community to thrive.

Equal Opportunity:

Tessitura is an equal opportunity employer and does not unlawfully discriminate against employees and applicants for employment based on race, color, sex, religion, national origin, citizenship status, age, genetic information, sexual orientation, creed, marital status, gender identity and expression, physical or mental disability of an otherwise qualified individual, membership or application for membership in a uniformed service, engaging in legally protected activity, or any other characteristic protected under applicable law. Tessitura also provides reasonable accommodations to applicants and employees in accordance with applicable law. Subject to its legitimate business requirements, Tessitura bases all personnel actions, such as recruitment, hiring, training, promotion, transfer, layoff, recall, compensation and benefits, discipline, termination, and educational, recreational, and social programs, solely on an individual’s qualifications, merit, and performance.