Overview

DonorsChoose engages the public in public schools by giving people a simple, accountable, and personal way to address educational inequity. In this clip, board member Stephen Colbert tells our story.

To date, teachers at 87% of all the public schools in America have posted classroom project requests on our site. Projects range from paper and markers for a poetry writing unit to violins for a school recital. More than 4 million “citizen philanthropists” have supported such projects, channeling books, field trips, technology, and other resources to more than 40 million students nationwide. In all, we’ve generated $970 million for learning experiences designed by our country’s most dedicated public school teachers.

GOOD Magazine highlighted us as one of 30 Places We Want to Work, while Fast Company named DonorsChoose. one of the 50 Most Innovative Companies in the World—the first time a charity has made this list. Through our dedicated team and culture, DonorsChoose earned recognition as the #1 “Best Nonprofit to Work For” by the Nonprofit Times.

About the Role

In this role, you’ll represent the voice of the more than 500,000 teachers and donors who visit our website each year – and use that voice to ensure that those customers have a positive experience with DonorsChoose. You’ll take information from varied sources and translate it into actionable changes and improvements.

Primary Responsibilities

In this role, you will:

  • Respond to internal Ops flags for help by becoming an expert on a staff or customer issue, acting as an internal go-to for your know-how and familiarity with “how things work.”
  • Own and manage the process for identifying, troubleshooting, and reporting bugs on behalf of Operations, as well as tracking the impact of these issues on Operations and our customers.
  • Create, maintain/manage, prioritize, and advocate for the Program Management team’s database of ongoing current and potential projects for enhancement to the customer experience.
  • Identify opportunities for efficiency in cross-team processes. For example, with respect to our process for handling bugs, you’ll ensure this process is efficient, urgent issues are flagged as necessary, and affected parties are in the loop as needed.
  • Act as a point person for Operations in collaboration with Product and Engineering. This includes acting as the Ops representative to advise on solutions to bugs, participating (and at times leading) QA testing, and other tasks as needed.
  • Play a role in proactively improving the customer experience by helping to identify areas of opportunity, brainstorming potential solutions, and advocating for them.
  • Support reporting functions for Program, e.g. running reports about customer feedback and sharing them in key spaces that help improve our team’s ability to serve customers and improve their experience.

This position might be for you if you are:

  • Adept at learning new systems quickly, Quality Assurance testing, and identifying trends while tuning out outliers. You have a spidey sense for how a change propagates through a system.
  • Organized, detail-oriented, and able to see multiple projects through successful completion. You thrive in a world of competing priorities.
  • A team-oriented self starter. You’re excited about coming up with new ideas and garnering buy-in from stakeholders. And you’re always eager to serve as thought partner for and/or roll up your sleeves in support of colleagues.
  • Able to look at a situation from various angles. You’re as comfortable digging into the nitty gritty as you are looking at the big picture.
  • Curious about other teams’ work, and collaborating to complete mutually beneficial projects.
  • An exceptional communicator, both written and verbal.
  • Flexible to meet evolving needs and to take on new challenges with a sense of humor.
  • Creative, empathetic, and eager to grow and learn from mistakes.

Compensation and Benefits

Compensation for this role is competitive with equivalent roles at other nonprofits of our size. In addition, we offer full-time staff 25 paid vacation days per year and 10 paid holidays, a rich employer-paid individual and family health plan, a matching 401(k) plan (up to 5% of base salary), annual professional development stipend, and casual and flexible work environment. To learn more about what it is like to work for DonorsChoose, visit our careers page.

Hybrid Workplace and Other Details

In this role, you’ll have the option to work a flexible hybrid schedule in our NYC office, or to work fully remotely from CA, DC, FL, GA, IL, IN, MD, MI, NJ, NY, OR, PA, TX, or WI.

DonorsChoose is a fully vaccinated workplace and all new employees, regardless of their work location, will be asked to share proof of full vaccination against COVID-19 within two weeks of their hire date or request an exemption from this policy due to a disability or sincerely held religious belief or practice.

To Apply

Please submit your resume online and answer the application questions. A cover letter is optional and may be addressed to Alison Chatfield, Director of Program Management.

A Final Note

The DonorsChoose team works toward a nation where students in every community have the resources needed for an excellent education. To do this we hire and support a diverse team of the best and the brightest talent available.

We are an organization increasingly representative of the varied races and ethnicities, genders and sexual orientations, religious and political beliefs, and abilities that comprise our nation. DonorsChoose focuses on attracting, retaining, and advancing diverse talent because it makes us more effective, high-performing, creative, and resilient.

If you are passionate about our mission, highly skilled in your field, and looking for a place where you can bring all of yourself to work, we want you.