Overview

We are dscout. At our core, we are People Nerds. We empower our customers to meet the people who matter to them in the moments that matter most. Customer-obsessed companies and agencies like Salesforce, Sonos, Groupon, and Best Buy use dscout to build better products and services because of people like you. We are building a smart and driven team, and we would love for you to join us.

We are looking for a Lead Research Advisor to join the team. You will work closely with other Research Advisors and Lead Research Advisors to design, recruit, and field research projects for dscout’s clients. We conduct research on a wide range of topics including: pet ownership, wearable fitness trackers, privacy preferences, holiday shopping, and travel trends, just to name a few. What’s that mean for you? Every day is different.

This role is a combination of research consulting, relationship management and customer success, giving you a chance to make a real difference for dscout’s customers and further your career in the world of consumer research. You are an incredible communicator and a genuine, creative problem-solver. You are the client’s partner in learning a new digital tool to execute powerful research. You collaborate with clients to develop research plans and identify methodologies that best meet their needs. Internally, you are our client’s champion in driving larger improvements to the platform and overall user experience.

In addition to your work with clients, you serve as a leader within dscout. You are a thoughtful and supportive people manager. You enjoy coaching, mentoring and helping your direct reports do their best work every day. The Lead Research Advisor position is among the most central to dscout’s operations, that means you’ll work with people from across the company on a regular basis, especially our product, engineering and sales teams. If this sounds like you, apply today!

What you will do (let’s call them Responsibilities):

    • Act as a dscout expert to train and educate clients on functionality and methodology.
    • Consult with clients to provide specific recommendations for their research design.
    • Collaborate with clients to run research projects including planning, design, recruiting, fielding and client engagement.
    • Equip clients to derive insights from data using dscout’s analysis tools.
    • Manage 1-3 Research Advisors — prioritizing workload, coaching on work performance and professional growth.
    • Travel occasionally for onsite client visits where you will train and share best practices, as well as gather feedback to bring directly back to our Product team (Note: as a result of COVID-19, dscout has paused client travel until it is safe to do so).
    • Act as a customer advocate by sharing feedback internally to continuously improve dscout’s product offerings.
    • Work closely with Account Managers and Account Executives on our Sales team to ensure client retention.
    • Provide support and guidance to research participants (who we call “scouts”).

What you need to have (we can call them Desired Skills and Background):

    • 4+ years experience in consumer insights, design research or UX research
    • 1+ years of experience as a people manager
    • BA/BS degree in anthropology, sociology, market research, design research, HCI related field, or equivalent work experience
    • Excellent communication skills, both oral and written. Naturally able to strike a balance between friendly and professional in all communications
    • A passion for research, an innate curiosity about how and why people behave the way they do, and a desire to better understand complex behavioral problems and find solutions to those problems
    • Experience across all phases of qualitative research, especially planning, design, recruiting and fielding
    • Able to work both collaboratively and independently, proven experience collaborating with and mentoring team members
    • Flexible and eager to learn new things each and every day
    • Hard-working and willing to go the extra mile for your teammates and our users
    • Empathetic to others’ needs and circumstances
    • Highly organized, efficient, and detail-oriented
We do our best to write realistic, accurate job descriptions, but we also recognize that great talent comes in many forms and from many backgrounds. Not sure if you meet all of the above bullets? Please apply anyway!
About dscout
dscout is a team full of passionate research, sales, technical, marketing, design, success, and operations professionals. We are driven by the power of research—how in-context insights from real people can build products and services that are more people-centric. We value learning, sharing, and building. We deeply value being a diverse and inclusive team and company, and we look for team members who align with that belief. We are proud of what dscout is today, and we are excited to build our future with you.
It doesn’t just stop there. When you join the dscout team, you will get:
* A strong and competitive compensation package with a built-in bonus and equity program.
* An incredible and progressive benefits package (for both you and your dependents) to support work/life balance including flexible PTO, 11 company holidays, 12 weeks of paid parental leave, 401k match, and much more.
* An education stipend to support your growth & development and a remote work stipend.
* A company that is open and transparent with our team. You will know what is happening and why it matters.
dscout is an equal opportunity employer that values diversity. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex, gender identity and expression, age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally-recognized protected basis under federal, state, or local law.
If you need reasonable accommodations for any part of the employment process, please contact us by email at accommodations@dscout.com and let us know the nature of your request and your contact information. We’ll do all we can to ensure you’re set up for success during our interview process while upholding your privacy, including accommodation requests. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
When you apply at dscout, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references, as necessary to consider your job application for open positions. For more information about our privacy practices, please visit our Privacy Policy.
dscout participates in the E-Verify program in certain locations, as required by law.
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