Overview

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.3 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.


As the Manager of Internal Communications, you will join a small but mighty team reporting to the Senior Director of Internal Communications. You will partner with teams across Upwork to create and execute strategic communications plans to support the vision, mission and culture of the business. You are detail oriented and will build new internal communications processes and play a big role contributing to the overall internal communications strategy. You’re excited for a challenge, calm under times of uncertainty and are creative bringing new ideas to the table.

Your Responsibilities:

  • Work closely with various internal partners to strategically advise and execute internal communications plans
  • Write and edit communications for email, Slack and other platforms
  • Support planning, logistics and create presentation content for internal events
  • Be a storyteller and share compelling team and business stories to help inspire and motivate team members
  • Support crisis communications response
  • Create communications processes and contribute to the internal communications playbook
  • Partner with and act as a backup for the Senior Director of Internal Communications
  • Be an energetic team player, creative and proactively jump in on other opportunities as they arise

What it takes to catch our eye:

  • Proven experience in communications, with some of that dedicated to internal communications
  • Strong writing skills
  • Experience building and executing strategic communications plans
  • A calm and thoughtful communicator with experience working with senior executives
  • Experience with Slack and leading internal events
  • Organized, detail oriented and able to balance multiple projects at one time

Come change how the world works.

At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals.  While we have physical offices in San Francisco and Chicago, currently we also support hiring of corporate full-time employees in 19 states in the United States. Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate full-time employees.

Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We foster amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. Oh yeah, we’ve also got amazing benefits.

Check out our Life at Upwork page to learn more about the employee experience.

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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