Overview

Are you curious, organized, and exceptional at conveying complex knowledge in a clear and concise manner?  We need your knowledge engineering skills to help us leverage our growing body of technical information to deliver exceptional products to our restaurant customers.

Reporting to the Director, Engineering Effectiveness,  you will guide us in our mission to be transparent, effective, and collaborative communicators.  You will support multiple engineering groups by proposing and implementing a taxonomy for our engineering knowledge, as well as building the team that implements the solution and improves the quality and delivery of content.

Please link any relevant supporting materials and/or online portfolio below!

What You’ll Do

    • Champion the vision, success metrics, and roadmap for our Engineering Knowledge Management team and ensure it aligns with our corporate knowledge strategy, as well as Engineering goals
    • Recruit and develop a team of knowledge management professionals, with accountability for the quality and scope of deliverables, which will include:
    • Templates and contribution guidelines for various mediums
    • Organization and curation of wiki content so that it is discoverable, accessible, consistent, and up-to-date
    • Enhance knowledge with visual content for greater impact
    • Collaborate with engineering stakeholders to analyze knowledge needs and articulate our ontology, as well as delivery mediums
    • Optimize internal delivery and consumption of critical engineering content, with transparency and knowledge sharing as guiding principles
    • Request, edit, and publish content for our public-facing engineering blog
    • Participate in larger enterprise programs connected to Knowledge Management
    • Look for, initiate, and develop new initiatives or innovations for Engineering Knowledge Management
    • Work closely with engineering leaders to provide radical accountability, secure support, and direction, and problem solve on EKM topics
    • Nurture processes and working model between EKM and Learning and Development teams to ensure alignment of content

What We’ll Expect From You

    • Hands-on experience coordinating technical knowledge management strategy and programs
    • A passion to create discernible order and structure in crowd-sourced technical content
    • A proven ability to articulate problems and develop solutions to specific knowledge engineering challenges faced by technical authors
    • Experience growing and mentoring a team to exceptional outcomes
    • Experience developing and delivering guidelines for technical content to a wide variety of skill levels
    • Experience working closely with software developers, engineering managers and directors, product managers, and quality engineers delivering software in an agile environment
    • Engagement in professional knowledge management organizations and forums
    • Previous technical writing and editing contributory experience
    • Library and Information Systems educational background preferred
    • Experience with wiki platforms such as Confluence and/or Guru

About Olo

Olo is a leading on-demand commerce platform powering the restaurant industry’s digital transformation. Millions of orders per day run on Olo’s enterprise SaaS engine, enabling brands to maximize the convergence of digital and brick-and-mortar operations. The Olo platform provides the infrastructure to capture demand and manage consumer orders from every channel. With integrations to over 100 technology partners, Olo customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market. Over 500 restaurant brands use Olo to grow digital sales, maximize profitability, and preserve direct consumer relationships. Learn more at olo.com.

Olo’s headquarters is located on the 82nd floor of One World Trade Center. In addition to our NYC cohort, over 75% of our team works remotely across the U.S. We offer great benefits, such as 20 days of Paid Time Off, fully paid health, dental and vision care premiums, a 401k match, company equity, a generous parental leave plan, and perks like team events. Check out our culture map: https://www.olo.com/images/culture.jpg.

We encourage you to apply!

We value diversity. At Olo, we know a diverse and inclusive team not only makes our products better, but our workplace better. Many groups are underrepresented across the tech sector and we are committed to doing our part to move the needle.

Olo is an equal opportunity employer and diversity is valued at our company. All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.

If you like what you read, hear, and/or know about Olo, and want to be a part of our team, please do not hesitate to apply! We are excited to hear from you!