Overview
At CreatorIQ, one of our core values is empathy; we believe in putting our team members first and focusing on our clients. Your wellness is important to us. We encourage you to schedule “off-screen time” to focus and refresh. Go walk your dog, do yoga, or simply set aside uninterrupted time for yourself. Oh, and we will pay for that yoga class, fitness tracker, or after-workout massage! Want to take a breather and meditate on your favorite app? Use our corporate wellness program to cover the costs. CreatorIQ earned the title of best company to work for in 5 different categories, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and was recognized by G2 as a Leader, Best Customer Relationship, and Top 100 Fastest-Growing Products.
CreatorIQ is headquartered in Los Angeles, and we believe in a hybrid first work environment. You can work from home, the office, or one of many co-working locations. However, we look forward to bringing people together several times a year in person, so some travel may be required.
Customer Success Manager
We are looking for a Customer Success Manager to join our US team. As a Customer Success Manager, you will be responsible for day to day account management to some of the largest brands and agencies worldwide, helping them to fully realize the value of CreatorIQ services. The Customer Success Manager assists customers day to day by sharing best practices, monitoring service usage, ensuring continued customer satisfaction, documenting and escalating new feature and product requests, and identifying potential up-sell opportunities and use cases.
As a Customer Success Manager at CreatorIQ, candidates should have Account Management experience working in or with media companies, influencer marketing experience with large brands, or experience working in a dynamic, fast-paced SaaS technology company. This is a great opportunity for someone that wants to join an exciting company with both personal and professional growth opportunities.
What you will do:
- Understand the CreatorIQ’s product, its value proposition and be able to communicate it effectively to customers
- Develop strong knowledge of product and our best-practices; share your influencer marketing industry knowledge with our customers to help them achieve their goals
- Work closely with CreatorIQ’s Sales, Onboarding & Implementation, Support, and Product teams to ensure successful customer onboarding and launch of contracted services and collaborate with Account Managers in opportunities for growth in your portfolio
- Own post-sales customer relationships with key account stakeholders to drive valuable partnerships through account management activity, identifying opportunities for continued growth
- Advise clients on best practices for using CreatorIQ products and services for influencer marketing & brand advocacy on their preferred social media platforms
- Monitor and report out on customer usage and health, developing proactive strategies for driving continued user adoption, retention and growth.
What you need for this position:
- 3+ years of proven experience in a customer-facing role at a technology solution, influencer marketing agency, brand or media company, managing customer engagements.
- Experience with running influencer campaigns firsthand, even if not extensively
- Marketing Enthusiast – Familiarity with, and excitement for, influencer marketing, and broader marketing and media landscape
- Ability to work effectively under tight deadlines, prioritize and multi-task in a fast-paced environment.
- People Person – Listens actively and asks questions to fully understand what matters most to others. Is able to explain nuanced metrics and tell stories with data to audiences who need the highlights (versus details) and speak to customers at all levels
- Experience with cross-group collaboration across Sales, Marketing, Support, Product/Development, and other internal organizations
- Data-driven –Comfort using data to diagnose challenges, identify opportunities, understand customer behavior, and drive solutions through emails, calls, and digital meetings
- Excellent verbal, written, presentation and project management skills, speaking with all levels both internally and externally.
Confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a ‘perfect’ candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply! CreatorIQ is a place where everyone can grow.
What will you get from us:
- Work/Life Harmony:
- Paid time off
- Remote work with access to co-working facilities
- Wellness programs to promote healthy work-life balance. Including Wellness Wallet credits to cover things like massages, fitness centers/studios, athletic equipment, home gym equipment, books, manicures, you name it!
- Whole Health Package: medical, dental, vision, life, and disability insurance and we offer Supplemental health benefits for our UK employees.
- Savings: a 401K (USA) plan to help you save for your future
- Work From Home Stipend: to assist you in setting up a home office that works for you (or buy a new dog leash – your choice!).
- Focus Fridays: Focus Fridays are workdays first, but with the opportunity to be flexible to use the time for personal use. This is meeting-free time to give you time to focus on work. Of course, if something is urgent like if a client needs to meet, we take the call. But feeling caught up? This is also a day when we want to be flexible for you to do personal things. Check-in with your manager and then block the time on your calendar. It’s important to note that you should NOT mark your calendar as unavailable all day, every other Friday.
Some departments need coverage and will adjust for another day. - People: work with talented, collaborative, and friendly people who love what they do.
- Development: utilize our learning platform, WorkRamp to get the training and tools you’ll need to become successful here from your first day with us. And take advantage of our professional development stipend.
- Surprise meal stipends: work from home won’t stop the enjoyment of a company-sponsored meal!
- Fun: we host virtual events every month and weekly interactive company-wide meetings
We are an equal-opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes.
This is your role! Claim your interview spot by applying now!
Salary Range: $79,000 – $94,000
