Code for America believes government can work for the people, by the people, in the digital age, and that government at all levels can and should work well for all people. For more than a decade, we’ve worked to show that with the mindful use of technology, we can break down barriers, meet community needs, and find real solutions.

Our employees and active community of volunteers build and transform government and community tools and services, making them so good they inspire change. We merge the best parts of technology, nonprofit, and government to help support the people who need it most. With a focus on diversity, equity, inclusion, and deep empathy for partners in government and community organizations and the people that our partners serve, we’re building a movement of motivated change agents driven by meaningful results and lasting impact. At Code for America, you contribute to exciting work while learning and developing in a supportive and flexible environment. Our compensation and benefits are holistic and thoughtfully curated to represent our employees and our mission. Help us drive real generational change that lasts.

Code for America is looking for an Associate Director, Development Operations for our Development Team. You will own the operational engine that drives the largely behind the scenes tools, systems, and processes that power and enable our ability to fund our mission and programs.

About the Role: 

The Associate Director, Development Operations is responsible for implementing, administering, and improving backend revenue functions at Code for America. The successful candidate will oversee a range of operational needs including, but not limited to, database management; data integration and analysis; creation and documentation of systems and processes; revenue reconciliation; and assessment and implementation of future needs.

The Associate Director, Development Operations will report to the Chief Revenue Officer and will collaborate with members of the Development team to define, develop, and implement core processes that support revenue efforts while ensuring clarity, alignment, and collaboration in a matrixed environment.

In this position you will: 

  • Create, update, improve and maintain policies and procedures for all Development internal processes, operational norms, and database systems.
  • Ensure the clean and efficient transfer of data between the donor database of record (Salesforce), online fundraising platform (DonorBox) and email platform (HubSpot).
  • Establish and maintain organizational standards for Salesforce usage.
  • Design and maintain CRM dashboards for the Development team and run monthly statistical, financial, and donor reports.
  • Provide analysis into donor trends to support fundraising campaigns.
  • Oversee the gift management process including gift processing and the smooth creation of timely and consistent gift acknowledgments.
  • Directly mentor, supervise and support the Development Specialist with potential for additional direct reports.
  • Frequently engage with the Finance team to produce monthly reports, reconcile revenue, and ensure the proper flow of information between Development and Finance.
  • Produce and distribute regular monthly and ad-hoc reports for Development and Finance departments to ensure effective tracking and management of donations.
  • Lead regular meetings across teams to operationalize systems and processes that support the Development team.
  • Assess training needs and approaches for Development systems. Train and support team members on application use and best practices.

About you: 

  • Proven track record working with CRM (5+ years of Salesforce administrator experience required).
  • Experience with HubSpot (or similar) for email deployment and DonorBox (or similar) as a platform for online donation processing.
  • Demonstrated experience and increasing responsibility in a Development operations role.
  • Exceptional project manager who’s capable of driving multiple work streams toward completion and on deadline.
  • Highly relational and understand how to build trust with both internal and external stakeholders across an organization.
  • Stellar team player with no ego or drama. You bring a positive, can-do attitude and a passion for the Code for America mission. You understand and model that the best way to meet and exceed goals is through outstanding teamwork.
  • Comfortable and enjoy being in a fast paced environment, navigating ambiguity, and working through competing priorities.
  • Led a team and been a people manager, plus you have a solid track record of empowering and supporting the growth of your direct reports.
  • A top-notch user trainer of existing and new tools. You use plain English and patiently offer support and solutions for non-technical users.

It’s a bonus points if you have: 

  • Worked as a forward facing fundraiser and understand the pain points, constraints, and needs of a development team.
  • Been in a start up or high growth environment before and relish the thrill of making the playbook, not being handed one.
  • Basic understanding of nonprofit fundraising principles and practices.

What you’ll get: 

  • Full benefits package with 100% coverage towards select medical, dental and vision plans and contributes 80% of the cost towards dependent and family coverage
  • 401k plan with matching funds
  • A collaborative, hardworking and fun environment
  • Leadership and teammates who value Equity, Inclusion, and Diversity
  • Professional development includes bi annual 360 review process and $1000 annual budget
  • A manager and org-wide structure that supports and enables professional development
  • Compensation: Code for America’s salary bands are transparent internally as a part of our commitment to diversity, equity, and inclusion. We are happy to extend this transparency during the recruitment process. As a part of our equitable hiring practices, we aim to target the midpoint of the 2nd quartile of the range for all new hires. The targets for this role are dependent on the market/geographic location. The targets for this role range from ($108,503 – $132,825).

Equal Employment Opportunity:
Code for America values a diverse, equitable, and inclusive workplace and strongly encourages women, people of color, LGBTQ+ folks, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Code for America is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.